Critical System Maintenance Notice

June 12, 2026 – June 17, 2026

Estimated Restoration

00
00
00
00

June 18, 2026 at 1:00 PM IST

Communication Channels — ALL VERY SLOW

Service Status Expected Response Time Notes
Donor Email Support Very Slow 24–48 hours Manual checking only
Donor WhatsApp Support Very Slow 24–48 hours Manual responses
Transplant Recipient Email Very Slow 24–48 hours Urgent: walk-in
Transplant Recipient WhatsApp Very Slow 24–48 hours Critical: call emergency
General Email Support Very Slow 48–72 hours Limited staff access
General WhatsApp Support Very Slow 48–72 hours Walk-in recommended
Hospital Phone Lines Very Slow 30–60 min hold Use 108 for emergencies only

Filter Services by Status:

Donor Based Services

Service Status Expected Time Notes
Online Donor Registration Normal Immediate Independent server maintained
Donor Profile Access Normal Immediate View and update details
Donation History View Normal Immediate Self-service available
Donor Certificate Download Normal Immediate Digital download active
Organ/Tissue Pledge Registration Normal Immediate Online registration active
Living Donor Initial Screening Slow 1–2 hours Online form + manual review
Deceased Donor Registration Slow 2–4 hours Family coordination required
Donor Card Issuance Slow Same day Digital card + manual backup
Cross-Match Result Viewing Very Slow 24 hours Manual upload to portal
HLA Typing Reports Very Slow 24–48 hours Coordinator manual upload
Transplant Waitlist Status Very Slow 24 hours Manual entry by coordinator
Donor-Recipient Matching Updates Very Slow 24–48 hours Manual coordination
Organ Availability Alerts Paused Unavailable SMS/email system down
Live Chat Support Paused Unavailable Use helpline (delayed response)
Video Consultation for Donors Paused Unavailable Walk-in only

Transplant Recipient Based Services

All transplant services are experiencing severe delays. For emergencies, proceed directly to Emergency Department.
Service Status Expected Time Notes
Organ Transplant Evaluation Very Slow 4–6 hours additional Manual records review
Transplant Waiting List Updates Very Slow Same day only Manual ledger entry
Pre-Transplant Assessment Very Slow 3–5 hours additional Paper-based forms
Post-Transplant Follow-up Very Slow 2–4 hours additional Manual chart review
Dialysis for Transplant Patients Very Slow 1–2 hours additional Priority scheduling
Immunosuppressant Dispensing Very Slow 30–60 minutes Manual verification required
Tissue Typing/Cross-Matching Very Slow Results 24 hours delayed Phone call for urgent
Transplant Counseling Very Slow Walk-in only No appointments
Living Donor Evaluation Very Slow 1–2 days additional Manual processing
Deceased Donor Coordination Very Slow Manual processing Phone tree activated
Transplant Surgery Scheduling Very Slow In-person only No phone booking
Graft Function Monitoring Very Slow Manual chart review Bedside review
Rejection Assessment Clinics Very Slow Extended wait times Critical cases first
Transplant ID Consult Very Slow Walk-in only Infectious disease
Transplant Nutrition Very Slow Limited appointments Dietitian availability
Transplant Pharmacy Very Slow Manual prescription check Extended verification
Transplant Social Work Very Slow Emergency basis only Critical cases
Transplant Financial Counseling Very Slow By appointment, walk-in Manual cost estimates
Organ Retrieval Coordination Very Slow Phone tree activated 24/7 manual line
Transplant Pathology Very Slow 24–48 hours for reports Handwritten reports
HLA Testing/Reporting Very Slow Manual result delivery Coordinator call
Transplant Biopsy Very Slow Scheduling delays Manual OT booking
Anti-Rejection Drug Monitoring Very Slow 12–24 hour delay Trough levels

Emergency Services — FULLY OPERATIONAL

Emergency services remain unaffected. For life-threatening emergencies, call 108 or proceed directly to Emergency Department.
Service Status Expected Time Notes
Emergency Triage Normal Immediate Physical assessment
Emergency Resuscitation Normal Immediate Manual protocols
Trauma Surgery Normal Immediate OT standby
Emergency Cardiac Care Normal Immediate Cath lab manual
Stroke Management Normal Immediate Physical assessment
Poisoning Treatment Normal Immediate Manual protocols
Burn Management Normal Immediate Bedside care
Pediatric Emergency Normal Immediate Manual vitals
Obstetric Emergency Normal Immediate Labor room ready
Emergency Dialysis Normal Immediate Machine-based
Emergency Blood Transfusion Normal Immediate Manual cross-match
Emergency Imaging (X-Ray) Slow 1 hour Portable machine
Emergency CT Scan Slow 1–2 hours Manual scheduling
Emergency Lab Slow 2–3 hours Stat manual tests
Emergency Pharmacy Slow 15 minutes Manual dispensing
Emergency Admission Slow 30 minutes Paper forms

OPD Consultations

Service Status Expected Time Notes
General Medicine OPD Slow 30–60 min additional Manual file retrieval
General Surgery OPD Slow 30–60 min additional Paper records
Cardiology OPD Slow 30–60 min additional Handwritten prescriptions
Orthopedics OPD Slow 30–60 min additional Manual X-ray review
Gynecology OPD Slow 30–60 min additional Paper charts
Pediatrics OPD Slow 30–60 min additional Manual vaccination records
Neurology OPD Slow 30–60 min additional Physical neuro exam
Neurosurgery OPD Slow 30–60 min additional Manual imaging review
Gastroenterology OPD Slow 30–60 min additional Paper history
Nephrology OPD Slow 30–60 min additional Manual lab trends
Urology OPD Slow 30–60 min additional Physical exam
Oncology OPD Slow 45–60 min additional Manual records review
Surgical Oncology OPD Slow 45–60 min additional Case discussions
ENT OPD Slow 30 min additional Manual otoscopy
Ophthalmology OPD Slow 30 min additional Physical eye exam
Dermatology OPD Slow 30 min additional Visual diagnosis
Psychiatry OPD Slow 45 min additional Extended documentation
Pulmonology OPD Slow 30–60 min additional Manual spirometry
Endocrinology OPD Slow 30–60 min additional Paper glucose logs
Rheumatology OPD Slow 30–60 min additional Manual joint exam
Hematology OPD Slow 30–60 min additional Paper smear reviews
Infectious Disease OPD Slow 30–60 min additional Manual culture reports
Pain Management OPD Slow 30 min additional Physical assessment
Geriatric Clinic Slow 30–60 min additional Comprehensive assessment
Diabetes Clinic Slow 30–60 min additional Manual HbA1c trends
Hypertension Clinic Slow 30–60 min additional Paper BP logs
Antenatal Clinic Slow 30–60 min additional Manual fundal height
Well Baby Clinic Slow 30 min additional Paper growth charts
Immunization Services Slow Walk-in only Manual registry entry
Family Planning Slow By appointment Walk-in preferred
Pre-employment Medical Slow Same day Manual forms
Insurance Medical Check Slow 24–48 hours report Manual documentation

Quick Reference Guide

Emergency Care
Normal

Walk in or call 108

Surgery
Slow

Manual OT booking

Dialysis
Normal

Regular sessions

Doctor Consultation
Slow

30–60 min delay

Basic Lab Tests
Slow

Same day results

Advanced Lab
Very Slow

24–72 hours

Basic Imaging
Slow

Same day

CT/MRI/PET
Very Slow

24–48 hours report

Pharmacy
Slow

Manual dispensing

Admission
Slow

Manual registration

Discharge
Very Slow

Extended processing

Card Payment
Normal

Accepted at counters

Maintenance Timeline

June 12, 00:00
Systems Go Offline

All server-based services begin maintenance

June 12–16
Maintenance & Upgrade Work

Infrastructure enhancement in progress

June 17
Testing & Validation

System integrity checks and testing

June 18, 13:00 IST
Full Services Restored

All systems back online at 1:00 PM

Visit Us

Walk-in service is recommended for all non-emergency needs.

Main OPD Reception: 8:00 AM – 8:00 PM | Emergency: 24/7